NetSuite Support Services, NetSuite Rescue and Recovery

You need NetSuite support services. You selected NetSuite for the same reason that 36k+ other companies globally did. Unfortunately, something went awry during implementation, an upgrade, or integration, etc.

At SuiteCentric, NetSuite is our exclusive focus. Our mission is to deliver scalable, long-term NetSuite support services at competitive rates so customers can grow and achieve new milestones.

Once you speak with our NetSuite consultants, they will recommend time & materials, NetSuite managed services, or one of our assessment packages.

Common projects include:

  • NetSuite rescues
  • Full-scale NetSuite implementations
  • Ecommerce integrations
  • 3rd party integrations
  • Needs assessments
  • NetSuite managed services
  • Health checks, code audits, etc.
  • Code refactoring
  • Customizations, workflow creation
  • Hands-on project management
  • Adding new NetSuite modules or bundles
  • and more!

Get back on track with our

NetSuite Support Services

NetSuite Initial Needs Assessment ( $3,000 fixed fee)

Let’s Look ‘Under The Hood’

Our newest NetSuite support services package is an initial system and needs assessment that is a fixed fee engagement costing $3,000.

We will look under the hood, and examine historical data and processes to expose any issues in your integrations, functionalities, or configurations. Our team will provide a diagnostic overview, a prioritized outline with a timeline, recommended solutions, and a services estimate.

Then, you decide what improvements you’d like to make and we would provide a new scope of work to guide our plan of action.

What you get with our NetSuite Initial Needs Assessment

System Assessment

  • Review existing NetSuite setup, enablement & configuration
  • Review 3rd party systems and integrations for a complete understanding of business and processes

High-Level Needs Assessment

  • Meeting with client to understand needs, objectives, and priorities
  • Determine GAPS and opportunities for process improvement and efficiency

Deliverables

  • Detailed diagnostic overview report
  • Prioritized project outline with timeline via Smartsheet
  • Project estimate and peace of mind

NetSuite Comprehensive Needs Assessment ( Pricing available upon request)

Let’s Take a Deep Dive

This assessment package is designed to be a deeper dive than the Initial assessment and is intended for companies with more complex NetSuite implementations, integrations, and business processes.

It includes additional criteria and executions during the assessment process and provides advanced deliverables with multiple estimates to help satisfy all future state requirements.

Our NetSuite Comprehensive Needs Assessment and System Review includes

High-Level Needs Assessment

  • Interview Client’s SMEs to understand Needs, Objectives, and Prioritization of the same
  • Determine GAPS and opportunities for process improvement and efficiency
  • Review of current and desired process flows
  • As-Is versus To-Be process mappings

Deliverables

  • Provide client results of Assessment
  • Prioritized Project Outline with Timeline via Smartsheet
  • Project estimate and peace of mind
  • Provide detailed results of the assessment with itemized recommendations
  • Visio Presentation of the To-Be ecosystem and processes
  • Installation of missing performance bundles
  • Estimates (multiple if needed)
  • Project Portal via SmartSheet

Time and Materials ( Hourly rates vary)

Let’s Get Started Right Away

With a time and materials (T&M) agreement, we can get started immediately by leveraging the expertise and skills of our NetSuite consultants. We will work alongside you to tackle the issue, and we can quickly make changes along the way.

T&M is flexible, and you are in complete control. After we agree on a professional services agreement, you can scale up or down as needed, and we can be assigned to anything you like.

NetSuite Managed Services ( Hourly rates vary)

Let Us Join Your Team

We can take the weight completely off your shoulders or take care of specific tasks to ensure your daily NetSuite activities run smoothly. This includes NetSuite administrative support, functional support, and development.

You can pay for support hours upfront and apply it in any way you prefer. You can choose to have dedicated support on a weekly basis or allocate your hours however you see fit.

Our NetSuite consultants will be dedicated to filling any gaps so your team can focus on what it does best.

NetSuite Support Services: Modules & Specialties

We are an award-winning NetSuite Solution Provider with decades of experience providing NetSuite services support, executing hundreds of NetSuite rescues, implementations, and deployments.

Our team takes a holistic approach by examining your NetSuite instance inside and out before building a solution or remediation plan and then executing it.

We are transparent throughout the process, and our team creates scalable solutions based on best practices to ensure data integrity and long-term customer success.

Our expertise includes:

  • NetSuite ERP, CRM & SuiteSuccess
  • SuiteCommerce, SCA, Shopify & other ecommerce platforms
  • 3rd party ecommerce integrations
  • Advanced modules activation
  • Business process mapping
  • SuiteScript development
  • SuiteFlow creation
  • Workflow and dashboard customizations
  • Reports and saved searches

Frequently Asked Questions (FAQs)

What type of NetSuite support services do you provide?

We provide NetSuite rescue services, workflow creations, module activations, third-party integrations, customizations, and more.

What is a NetSuite Solution Provider partner?

A NetSuite Solution Provider partner is certified to provide support services, sell, and implement NetSuite’s ERP and all other modules in NetSuite’s portfolio. SuiteCentric is a Solution Provider Partner serving the needs of companies throughout North America.

What is SuiteCentric’s support process?

We do not believe in band-aid solutions. Our success is your success, which is earned through transparency and delivering results.

We start by examining the state of your NetSuite implementation, customizations, and integrations. Then, we identify immediate objectives and issues and prioritize these based on importance and business process flows.

Our team presents you with the results, an estimate, and a timeline. Lastly, we work with you on a scope of work and project plan, and our team does its magic.

What other software do you work with?

Our experts have a wealth of experience with Salesforce, Shopify, Avalara, Klarna, FloQast, and others. SuiteCentric has a strong roster of strategic partners that address other business needs, including payment processing, EDI integration, inventory management, fraud protection, and more. And we can help with any SuiteApp integration.